The corporate landscape is facing a reset. The skills that were considered vital in the last five to six years for organizations are all set to experience a breakthrough. The main reason for this is social and technological progress. Take automation and migration of data, for instance.
The evolution is on-going and organizations cannot stick to the same tricks if they want to keep up with the demands of the changing landscape.
In order to always remain ahead of the curve and ensure stability, it is crucial for businesses to upskill as well as reskill their workforce. The workforce is the most important capital of every organization. It's the driving force.
Also, with organizations adopting eLearning, thanks to the platforms like Absorb LMS that make training employees seamless, helping the workforce grow and get prepared for the future is slightly easier than one could've imagined.
In this article, you can read about the skills that were identified on the basis of upcoming trends that your workforce should certainly keep in mind in order to thrive in the future.
Complex problem-solving and adaptive thinking
Being proactive and prepared with an adaptive mindset is the need of the hour in this evolving corporate world. From the leadership to battlefront employees, everyone needs to be prompt, recognize changes, and figure out solutions to complex problems in order to survive the storm without much damage.
The most recent example that we can consider is the pandemic. Let's be honest. Neither of us was truly ready for it. And yet, organizations in the field of, say, medical and retail were quick on their feet and took their business online.
These quick solutions help them survive the storm, stabilize their business, and allowed them to thrive. Adaptive thinking is necessary to overcome complex problems and move forward, tackling all the challenges.
Service-orientation skills for the entire organization
Today, the world is hyper-connected, thanks to the digital revolution. Thus, customer satisfaction needs to be the priority. When your employees have strong skills for service orientation, they will be able to not only understand the needs of your customers but also anticipate them and take the necessary actions to ensure they're met.
Moreover, in order to truly anticipate the needs, it is crucial to empathize and step into the customer's shoes. This is also a part of service orientation skills that are necessary for leadership and the frontline workforce. By stepping into their shoes, you'll learn about their fears, values, as well as gain a strong competitive advantage.
Cognitive load management
With many pros of the digital revolution came as many cons. Today, we receive an overwhelming amount of data from various apps on various devices, almost every other second. As we move forward, it will get more tricky to filter out relevant information from what is not needed.
Cognitive load management skills will enable the workforce to discover ways to cope with the abundance of information and only keep their focus on what matters. Additionally, it will allow them to broaden their creativity as well as their mindset as they learn to balance their cognitive load.
Effective communication has always been a key and an integral part of every team collaboration that has been a success. And now that telecommuting is slowly becoming permanent for plenty of organizations, virtual collaboration is picking up the pace.
Thus, for companies to be able to meet the goals of their team and achieve effective teamwork, social intelligence needs to be nurtured.
This intelligence enables the workforce to be a part of various social interactions, be it at home or work. It helps them understand the behaviour patterns of their own as well as that of others. Social intelligence also gives them the ability to act in particular situations.
To wrap it up, there are skills that your workforce needs to remain in the race. The skills are not the same as the last five to six years. These are the skills that allow them to be proactive, find quick and effective solutions, empathize with the customers, focus on what's relevant, and maintain effective communication. Have you ensured that your workforce has the necessary skills for the future?