Refurbished Galaxy Note 4’s Batteries Recalled Due To Overheating Issue
Another Samsung smartphone's battery is staring down a recall. This time it is not the famous Galaxy Note 7 that brought fiasco to the South Korean firm. The refurbished Galaxy Note 4's batteries were recalled after the overheating issue was reported.
The recall for refurbished Galaxy Note 4 batteries was issued by the US Consumer Product Safety Commission. While the news has incontestable echoes of last year's huge Galaxy Note 7 disaster, this time, the fault seems to fall at the feet of potentially counterfeited batteries supplied by FedEx, Tech Crunch reported.
According to the official statement by the company, "FedEx Supply Chain handles more than the transportation of these devices. We generally deliver technology-based solutions for customers that include repair, refurbishment, and testing."
The batteries in question were installed in refurbished AT&T Galaxy Note 4 units. The scale is much smaller than last year's issue, which accumulated to 10,200 units, and so far no injuries or property damage has been reported. Samsung's Galaxy Note 4 has a user-replaceable battery, which will help the user to change and replace the battery easily.
As of press time, only one case of overheating has been reported and no one has been injured. A recall notice posted on the Consumer Product Safety Commission website says that some of the batteries installed in the refurbished Galaxy Note 4 are fake and are at risk of overheating. FedEx Supply Chain has started sending new batteries to users who received the Galaxy Note 4 units between December 2016 and April 2017. Customers will also receive a postage paid box to return the defective battery, as reported by Engadget.
FedEx will be mailing out a new battery identified with a green dot to users who got a replacement Samsung Galaxy Note 4 as part of an AT&T insurance program between last December and this past April. The company is also mailing out a pre-paid box to send back the older battery.
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