iPhone Service Eligibility Guidelines Leak via Apple Internal Document
A freshly leaked internal Apple document has surfaced online detailing the Service Eligibility Guidelines for iPhone 6, iPhone 6s and iPhone 7 series of handsets.
In other words, the 22-page document reveals how the company decides whether to offer an in-warranty or out-of-warranty service, or deny the service altogether.
The document is better known as VMI or 'Visual/Mechanical Inspection Guide', which will be used by Apple's technicians and authorised service personnel to understand what kind of service any customer will be eligible, based on the nature and cause of damage to the device.
"We have one just like that for all of the products," one Apple retail technician told Business Insider.
"Used more for the physical inspection and how to determine cost for damage. That's basically half the training for iPhone techs," he explained.
Any pixel anomaly with the affected device's display, dirt, small hairline crack on the cover glass of display, and a misalignment of the FaceTime camera are supported under in-warranty repair. Furthermore, all those devices which are affected with any one of these issues will be repaired for free under warranty, even if there is another accidental or liquid damage to the device.
Whenever in-warranty service is not possible for such exceptional cases, Apple recommends replacing the faulty unit to the customer regardless of any accidental damage.
Apple Technicians need to make up the decision whether to offer an in-warranty service to affected devices, especially if they are completely broken due to accidental or liquid damage while there is no sign of any manufacturing defect in the unit.
According to VMI's rule of thumb, no service should be offered for accidental or liquid damage claims if the unit is tampered or mishandled by the user or third-party technician. In all such cases, Apple technicians can simply deny the service.
The rules in the VMI are meant to help technicians only under special circumstances and not as a blind instruction.
iOS 11 Plagued with Untested Bugs and Early Adoption Pitfalls
Reports of nagging iOS 11 issues have started pouring in just a day after the software was released by Apple on supported devices.
iPhone 8 Outperforms iPhone X in Early Geekbench Tests [Photos]
Quite surprisingly, the iPhone 8 beats the iPhone X in both Single Core and Multi-Core Geekbench tests.
iOS 11 Release Time for Various Time Zones Across the Globe
Check out the complete list of time zones for iOS 11 release time across the globe.
iPhone X Demand May Outlast Supply Until Mid-2018, says KGI Securities Analyst
KGI Securities Analyst, Ming-Chi Kuo, predicts serious demand vs. supply constraints for the iPhone X until Mid-2018.
Five iPhone X Secret Features You May Not Know About
Check out the five iPhone X features that Apple has discreetly hidden from you at launch.
MORE IN ITECHPOST
Top 5 Ways to Make Your Skin Glow
Transforming your skin should not be a huge challenge. We've prepared some expert tips from dermatologists and other skin professionals. These tips will help you restore the radiant and healthy, natural glow on your skin. First appearances count, so take the time to study these tips and use the products mentioned. You'll find that maintaining that youthful glow is not a big deal.
Johns Hopkins Researchers Discover Material That Could Someday Power Quantum Computer
Quantum computers with the ability to perform complex calculations, encrypt data more securely and more quickly predict the spread of viruses, may be within closer reach thanks to a new discovery by Johns Hopkins researchers.
Black Holes Stunt Growth of Dwarf Galaxies
UC Riverside astronomers find large-scale winds associated with active black holes in small galaxies suppress star formation
'Resident Evil 6' and 'Resident Evil 5' Demos are Now Available on Nintendo Switch
Fans of "Resident Evil" can finally play the demos for the fifith and sixth installment on Switch.