Tech

Google Replacing Defective Nexus 6Ps with Pixel XL for Free

By Vinod Yalburgi , Sep 14, 2017 01:33 AM EDT
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Google Replacing Defective Nexus 6Ps with Pixel XL for Free (Photo : Google)

Nexus 6P users have long been facing abnormal battery problems and other performance issues with the device. Instances of the device's battery shutting down abruptly have been reported on numerous occasions, while some 6P owners got lucky with a free Pixel replacement from Google.

Meanwhile, there have been speculative reports suggesting that those who bought the Nexus 6P via Google Store have successfully got their faulty devices replaced by a Pixel XL from Google. Now, this speculation has become a certainty as several 6P owners have confirmed receiving the Pixel as replacement for their defective handsets.

(Photo : Google Store)

It is now learnt that the affected 6P users in the US and Canada are more likely to get a Pixel than those in the UK and Australia wherein affected 6P units are being replaced with refurbished units of the same model.

Owners of 64GB 6P models are reportedly being offered the 128GB variant of the Pixel XL while the others with lower end 6P models are getting the 32GB Pixel XLs.

As a token of goodwill gesture, Google is said to be offering the flagship Pixel phones as replacement for defective Nexus 6P units even when the device is out of warranty or outside the original one-year warranty.

Affected Nexus 6P users can avail this free replacement offer by heading over to the Google Product Support website or by launching the support menu on your phone. However, it must be noted that the offer is limited to 6P devices bought from Google Store only and not applicable for purchases made through third-party vendors or retailers.

There is better news for the affected 6P owners as Google is offering the replacement devices as an "advance exchange". So, you will be getting the free replacement done before you mail the defective phone back.

However, it is imperative to ship back your defective 6P phone to avoid being charged an amount equivalent to the cost of the replacement phone on your pre-authorized credit card.

If you are still not convinced, check out the full terms and conditions along with the RMA details for the free Pixel XL upgrade, which is posted on the official Reddit thread here.

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