Tech

How to Effectively Support Your Business Customers

By Eric Hamilton , Jun 03, 2020 11:21 AM EDT

Today, managed service providers (MSPs) must deploy effective and fast solutions to optimize their efficiency. At the same time, you must focus on keeping your users safe. With cybersecurity, a multi-layered strategy allows you to provide a comprehensive security plan while minimizing any risks. Remote support, password management, and endpoint security are just a few ways you can support your clients.

Offer Remote Support

Instead of waiting for a cyberattack to happen to one of your customers, consider being more proactive and prevent one from ever happening. Using a Remote Monitoring Management (RMM) tool allows you to offer better support to your clients. This tool allows you to keep an eye on the devices that make up your customer's IT structure. As its name suggests, you can do this without ever having to visit a client site. One of the reasons this is so helpful is that it helps you make your services better instead of constantly maintaining your business customer's network. Ultimately, it allows you to be more productive.

Use Password Security Management

When a client has a problem in the network, you need to respond quickly. When important information, like passwords, is stored in different systems, your technicians can't act fast. With a password and documentation manager, your team can respond to problems by providing resolution because everything will be at their fingertips. Securely managing your business clients' login information is vital for protecting their data and operations. That's why more companies are choosing password security management and documentation security.

In the world of information technology (IT), password management involves centrally storing the login credentials of your team in an online vault. A password manager organizes and stores this information, including the usernames, used for different applications. Because of how complicated some passwords are required to be, some employees at your client's sites may write them down on paper to remember them. This is risky because that makes it easier for anyone who accesses that employee's workspace and finds the password. A proper application gives you more information on who accesses this information and where. That allows you to stop any potential cyber attackers.

Offer Endpoint Protection Services 

Passwords aren't the only thing you need to focus on for your clients. Endpoint protection or security is another important process. It involves keeping workstations, mobile devices, and servers from getting infected. It also keeps infections from spreading through your client's network. Every security solution requires this process since it blocks malicious activity, stops unauthorized access to important data, and keeps your customer's network safe.

Endpoints are vulnerable to threats, so having a strong plan will ensure that your clients' data is safe. Without it, their business operations can be easily disrupted and cost them thousands of dollars. This is one of the most critical parts of your security strategy. It's about more than just preventing a cyberattack. It also allows you to provide file encryption, device control, and data loss prevention for a higher level of protection for your customers.

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