Samsung Company halted sales of its Galaxy Note 7 smartphones on Tuesday. The South Korean company told owners to stop using them while it investigates reports of fires and burning of batteries. "Consumers with either an original Galaxy Note 7 or replacement Galaxy Note 7 device should power down and stop using the device," the company said in their official statement.
The melodramatic warning came in a written statement issued a little over a month after Samsung Company announced a global recall of 2.5 million Galaxy Note 7s in 10 markets following complaints that its lithium-ion battery exploded while it is charging.
Exchange Your Galaxy Note 7 Now
Samsung is advising owners to discontinue using Galaxy based on the studies of the U.S. Consumer Product Safety Commission on an investigation into a battery cell problem that could in some cases cause the handset to catch fire, burn and explode.
"Because consumers' safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note 7 while the investigation is taking place," the company said. "We remain committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation. Consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device and take advantage of the remedies available," the company added.
How to Replace your Galaxy Note 7
Samsung Galaxy Note 7 owners in the UK should call Samsung's customer service team and they will take you through the process of returning your Galaxy Note 7 for a replacement. Contact them at 0330-7261000.
In the US, you can call the customer service team on 1-800-726-7864 (1-800-SAMSUNG), and in Australia the number to call is 1300 362 603.
If you bought the Samsung Galaxy Note 7 in a store, you can take it back there for more advice or you can also talk to Samsung's customer representatives on their live chat website.