GoPro announces the recall of its Karma Drone because of some issue reported. The company discovered that some of it were losing power while in flight. Though there were no reported injuries, GoPro has decided to recall the Karma Drone. The exact number of drones that experienced this issue has not been mentioned.
The Karma drone has only been in the market for about 16 days now. So far, the company has managed to sell 2,500 drones, all of which will be recalled.
Karma Drone Recall
This recall is bad for GoPro, as the company recently announced that it did not meet its revenue expectations this quarter. According to TechCrunch, GoPro does not plan on giving out replacements for the returns. Instead, the customer will be given a full refund, including refund for GoPro Care for Karma and other drone accessories purchased.
GoPro also mentions that the sales of the Karma Drone will continue once the issue is resolved. A specific date is not available though, as of now. The company is asking everyone to return the drone, even if the user has not faced any such issues.
Those with a GoPro Karma, can return their drone directly to GoPro or contact BestBuy. GoPro has provided information on how to return the drone. There is an FAQ as well.
Is GoPro in Trouble?
Seems like it is, owing to the recent bad quarter and now the GoPro Karma recall. The Verge reported that GoPro needs to have a good holiday season. The company is trying to compete with DJI and this is its first drone. So far, it did not have any real impact and the latest DJI Mavic Pro fared much better with consumers.
GoPro will have to step-up its game if it has any chance of competing in the drone market. The Karma is a very good entry level drone, but it is outdated and needs improvements. Perhaps the company will look into that when restarting sales.