Apple Offers Free iPhone 6S Battery For Replacement

By Monica U Santos , Nov 22, 2016 04:54 AM EST

Apple said Monday in a post on its website that some iPhone 6S owners can now ask for a free battery replacement. This is because some of the iPhone 6S smartphones are reported to cut their power even when they have enough charge. Apple did not offer many details on why the phones are shutting down, except to say that the problem is “not a safety issue” and that it affects a “very small number” of phones.

Apple iPhone 6S Problem

A look at Apple's support forums suggests that people have been reporting similar problems since at least 2015; users said their phones shut off and could not be restarted until they were plugged in again. But Apple assures that the problem is not a big deal at all. "This is not a safety issue and only affects devices within a limited serial number range that were manufactured between September and October 2015," reads the support page.

Apple Offers Free iPhone 6S Battery For Replacement

According to The Wall Street Journal, the replacement program was announced shortly after a state-approved consumer-protection group in China — a key market for Apple — asked the iPhone maker to address reports that some phones shut off even when their indicators said the phones were charged more than halfway. The Chinese Consumers Association said the issue affected the iPhone 6 and the iPhone 6S.

Only iPhone 6S phones made between September and October 2015 are included in the program. Smartphone owners who have been having this problem should take their phones to an Apple Store or authorized repair shops to get the official replacement, as reported by The Washington Post.

It was mentioned on the Apple site the process on how to replace an iPhone 6S smartphone. A user should choose one of the service options from Apple either Authorized Service Provider, Apple Retail Store, or Apple Technical Support, to have their battery replaced. Then, the iPhone will be examined prior to any service to verify that it is eligible for this program and in working order.

Before submitting the defected unit, Apple wants to prepare the iPhone 6S by back using user's data to iTunes or iCloud, next is to turn off Find my iPhone and lastly, erase data and settings. It is also noted that if the iPhone 6S has any damage such as a cracked screen which impairs the replacement of the battery, that issue will need to be resolved prior to the battery replacement. In some cases, there may be a cost associated with the repair.


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