Are Computers Now More Emotionally Intelligent Than Humans? Here Are Some Proof
Robot and smart computers like R2-D2, the Bicentennial Man, and Wall-E have long been the subject of many a film through the years. Today, mankind is closer to having emotionally intelligent robots such as them become reality.
Computers have gone a long way from being the clunky piece of hardware that crunches out numbers and pieces of data. Nowadays, we have smart computers that talk, understand and respond. Siri, Alexa, and Google Home certainly come to mind.
Some geniuses have even utilized these smart computers to create smart robots. While these robots are 'smart' enough to converse and think, any believe that they lack the feelings to be truly human-like. Some will argue with this statement.
There is proof that robots exhibit emotional intelligence or EQ. Tech Crunch thinks it is the "lack of emotion in computing systems that places them in such a good position to be emotionally intelligent". This is because, they argue, that human beings are easily fooled by lies, unable to read others well, and lack emotional signals.
Here are a few emotional traits that computers and robots now or will have in the near future.
1. Leadership or Management Ability
JP Morgan, Bank of America and some other major banks are using or will use systems developed by tech companies such as Humanize that monitor the emotions of their employees. The behavioral data gathered will be used by managers to aid their workers.
Elon Musk's Tesla has already released self-driving cars and is scheduled to release a new model soon. Even if the self-driving Tesla has had at least a couple of reported incidents, other companies such as Apple, reportedly, are still planning to make their own autonomous vehicles.
These vehicles already know how to follow road rules and are generally safe and considerate drivers. One startup, BRAIQ, is working on teaching these vehicles to determine the passengers' comfort and to adjust accordingly. Another startup, Drive.ai, will allow cars to use lights, sounds, and movement to signify their intentions to humans.
3. Customer Experience
Call center agents will know how their clients actually feel with the help of an AI developed by Cogito. The AI will analyze speaking patterns and other details that will aid the agents with their jobs.
4. Law Enforcement
Robots will soon enforce the law as lawyers and investigators. A student from Stanford University has already developed a robot that can interact with clients. The robot was able to provide legal advice and was even able to generate custom appeals.
Another AI, this time made by Nuralogix, has developed a way to read a person if he or she is lying using Transdermal Optical Imaging and machine learning. This tech will be useful during police investigations particularly when suspects are being interrogated.
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