Samsung Needs You To Sign A Waiver To Get A Phone Replacement
Samsung is once again facing a controversy revolving around a faulty smartphone. Apparently, Samsung wants people to sign a non-disclosure agreement before exchanging a faulty device. This may just be a minor step for the company to avoid repeating the Note 7 embarrassment, but it's pretty obvious that this is quite unfair, at least for the person who had to out this malicious non-disclosure waiver.
According to a Phone Arena report, the story began last month, when a man from Singapore named Brian Lim had to have his phone replaced. It was said that the phone in question overheated and completely failed less than a week after its purchase. When Lim went to Samsung to get the device exchanged, he was given an agreement for him to sign.
Basically, the gist of the waiver said that once the customer accepts the "Mobile Device", he agrees to not share the incident with practically anyone. This means that the customer cannot talk about it on social media and even to people or entities as it can embarrass Samsung as a company. Needless to say, Lim refused to sign the replacement contract and obviously, he did not get his phone exchange.
The customer then emailed Samsung about the incident and the company responded that they will look into it. However, Samsung never wrote back. This led to Lim's post on Samsung Mobile Singapore's Facebook page one month later, where he was told that the agreement was just standard.
Nevertheless, the agreement's wording is undeniably interesting as it implies that the device replacement is some sort of a gesture of goodwill on the company's part. This is despite the fact that the phone in question still falls under warranty. It's obvious that Samsung just wants to prevent the media chaos that its Note 7 controversy brought to the company. However, this could be a serious case of foot-shooting considering the fact that the Galaxy S8 is about to hit the market.
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