John Paul M. Joaquin Tech 06.02.2022 06:Jun AM EDT

Is Your Canon Pixma Printer Stuck in a Reboot Loop? Here's What You Should Do

Canon Pixma wireless printer owners, be aware: you could be the next victim of a bug that could affect your printer.

An increasing amount of people have taken to the internet to report a problem with certain Canon Pixma wireless printers, wherein the device refuses to turn off properly or function at all when plugged in, per The Verge.

Canon has yet to address the problem in its official support forum.

Canon Pixma Wireless Printer Reboot Loop Details

According to posts from Reddit and Canon's support forum, the company's Pixma wireless printers, such as the MX490, MX492, Bm2010, and MG7520 are having a reboot loop.

The complaints mentioned that the loop begins when the printer is plugged in and switched on. As soon as it turns on, the printer would turn itself off after five seconds, only to restart itself again. Additionally, the cartridge holder moves continuously from left to right without stopping regardless of whether the printer's front cover is open or not.

Some Pixma wireless printers believe that the problem is due to a software update Canon recently released for the printers. However, this speculation has yet to be confirmed by Canon itself.

The Verge was able to reach out to Canon's corporate communications senior director and general manager, Christine Sedlacek, who said that Canon is currently investigating the issue and is working on a solution to solve the reboot loop problem shortly as a reply to the publication's inquiry about the problem.

"We are currently investigating this issue and hope to bring resolution shortly as customer satisfaction is our highest priority," Sedlacek said.

Canon Pixma Wireless Printer Reboot Loop Fixes

Although Canon has yet to provide an official fix to the reboot loop problem, a Canon support forum user going by the username italolima presented a solution that could fix the problem.

The solution provided allows users to maintain their connection to the internet and the printer's connection to local network devices, such as computers, laptops, and smartphones.

However, the fix is only for people whose printers have the reboot loop problem and have experience working on network setups, DNS servers, and IP addresses. Those who are not familiar with these are recommended to wait for an official solution.

italolima mentioned that the first step is to turn off the printer's Access Point to the internet (the router or simply unplugging the internet cable from the router's WAN port.), allowing the printer to turn on normally.

Afterward, go to the Setup menu on your Canon printer and click on Web service setup, DNS server setup, and manual setup in that order. Once that's done, configure an IP from your internal network that is not in use or another IP that is not a DNS server, preventing the printer to make queries.

When you return to the menu, press the "Home" button on the printer, turn the Access Point back on or reconnect the Internet cable and try printing something to test if the solution worked. The printer should be able to function normally again at ths point.