Microsoft has really gone above and beyond with its line of Surface products. Not only has the company released well-received items into the market, but it has also made things very easy for its customers to get their hands on the same. Now, the Redmond-based company is making the whole experience even easier with Surface Services.
The Surface Enterprise Initiative
As the official Windows Blog notes, Microsoft launched the Surface Enterprise Initiative a year ago. The project was meant to aid business all over the world get the most of the Surface devices. More specifically, the program was meant to provide specific services and support to various industry needs.
The initiative was launched with Dell, which provided Surface customers more procurement capabilities along with Dell's own services and support power. IBM and Booz Allen Hamilton were included in July.
In total, the project increased Microsoft's purchasing and deployment partner footprint from a humble 200 to 10,000.
The Extension of Surface Services And Support
But even with the Surface Enterprise Initiative in place, the company knows there is still so much more. As such, they have expanded the same to include services and support capabilities for the Surface.
Particularly, Microsoft will focus on the following:
- Configuration and Deployment Services - includes imaging, asset management, provisioning and integration services.
- Enhanced Replacement and Exchange Services - includes next business day, advanced exchange and onsite replacement services.
- Logistics and Warehousing Services - includes custom shipping, order consolidation and kitting services.
- Next Generation Services and Support - meant to conceive and create solutions, which will enable changes in business, with the use of devices as a key component to that change
As WinBeta notes, the appeal of Microsoft's plan is that it could help create an entire ecosystem focuses solely on the Surface line. What this will correspondingly offer clients is a simple environment where they can go to extract personalized support that they need.
Furthermore, providing this type of service only differentiates Microsoft as a company even further, especially since more and more tech companies are jumping onto the hybrid trend.