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Poor Consumer Reports Rating Of MacBook Pro Caused By Bug, Apple Claims

By Edge Ison , Jan 11, 2017 02:04 AM EST
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Apple has determined that a certain software bug and Consumer Report's flawed test procedure were behind the battery issues of the MacBook Pro when it was subjected to tests. (Photo : Consumer Reports/YouTube Screenshot)

Ever since the MacBook Pro got some bad raps from Consumer Reports, Apple has been trying to find out where it went wrong and how it could fix the problem.

The tech giant has finally determined that a software bug was the reason why the MacBook Pro experienced battery issues during the tests conducted by Consumer Reports.

Apple insisted in statement coursed though Apple Insider that the results were inaccurate because the publication's methods were flawed. According to the company, representatives of Consumer Reports enabled a hidden setting in the MacBook Pro's Safari browser. The Safari setting which is used for developing websites turns off the browser cache of the device and also triggers a bug that reloads icons which further affected the test results. Apple further stressed that the setting is never used in the "real world" by customers.

According to Tech Crunch, Apple let Consumer Reports perform the same tests without altering the user settings and the results were positive as the batteries finally performed consistently. To further fix the issue, Apple has fixed the software bug that affected the Safari. The fix is currently available to beta users while the full fix will be released later on along with the next MacOS update.

A month ago, the popular product reviewer gave the new Apple flagship laptop a thumbs down because its batteries showed drastically different results each time the device was tested. Its inconsistency forced the people at Consumer Reports to withhold its approval of the highly controversial laptop.

Despite Apple's pronouncements, the public may still see the MacBook Pro in a bad light. First is the issue of the missing ports which has bothered many owners for requiring dongles and other devices that could do what the killed docks used to do. Another issue concerns the laptop's growing battery concerns in which some laptops last for only 3 hours on a full charge.

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