Amazon Sets Its Sights On Call Centers: Armed With Alexa And Lex
Amazon is setting its sights on another industry, this time it's call centers. In doing so, the company plans to use Alexa, Lex and also Polly in the said market.
Amazon Looks Into The Call Center Industry
According to an article at Geek Wire, Amazon Web Services is developing a suite of cloud-based tools to sell to the enterprises that would manage call centers. Aside from its big plans of invading the call center industry, the company plans to incorporate its digital assistant Alexa to answer some questions on the phone as well as via text message.
Amazon also plans to employ Lex, a chatbox building service that uses deep-learning technology similar to Alexa, and a text-to-speech program named Polly as well. Summing up of all these aspects together, it seems that this will allow potential customers to create their own customer's service programs.
About Amazon Lex
To explain more about Lex, it is a service for building conversational interfaces into any application using voice and text. With its deep learning functionalities for ASR (automatic speech recognition) and NLU (natural language understanding), it enables its users to build applications with highly engaging user experiences and lifelike conversational interactions.
About Amazon Polly
As for Polly, it is a service that turns text into lifelike speech. Essentially, it lets its user create applications that talk. Furthermore, it uses advanced deep learning technologies to synthesize speech that sounds like a human voice and includes around 47 lifelike voices spread across 24 languages.
When Will These New Products/Services Be Announced?
Apparently, these new products could likely be announced around mid-March. Also, because that these are new and upcoming features, there may be more to this than what was reported. But nevertheless, just these three alone seems to be quite amazing and could jolt the call center industry.
Other Recent News About Amazon's Alexa
Amazon has also been busy on other aspects of Alexa. According to reports, the company is working on a voice-recognition technology that will help Alexa capable of distinguishing voices to respond to, something that the digital voice assistant currently struggles on.
Amazon Working On Voice Recognition Technology For Alexa
Alexa is reported to have a voice-recognition technology that will make it capable of recognizing different voices. But how true is this rumor?
Sonos To Release A Speaker Packed With Amazon's Alexa
Sonos has confirmed that by the end of the year they will release Sonos-made speakers that is packed Amazon's Alexa assistant.
Huawei Mirrors Samsung Bixby, Said To Be Making Its Own Voice Assistant
According to the latest reports, Huawei could be making its own voice assistant and possibly tailored for China only or something compatible to its native market.
How to Get Free Music for 90 Days: Amazon.com's Amazon Music Unlimited
Amazon.com has decided to offer Amazon Music Unlimited for free to new users for 90 days!
Google Home Proves It Is Better Than Amazon Alexa in 3,000 Question Test
A test conducted by a digital agency showed that Goggle Home is six times better than Amazon Alexa in answering 3,000 questions.
MORE IN ITECHPOST
Cybersecurity: The Top 3 Biggest Data Threats E-Commerce Businesses Face
When you make the decision to start your own business, you know you have to accept the good with the bad of it all. In that acceptance, there’s the potential to achieve great success and make more money than you ever dreamed but there are also certain threats posed against your business that can throw everything down the drain… But that’s just a risk you’re going to have to be willing to take.
[Watch] NASA Announces Week Update: What Happened to the Artemis Program?
Could we be closer to getting to the moon? NASA provides updates on the progress.
Minecraft Dungeons Jungle Awakens Guide: How You Can Easily Defeat The Jungle Abomination
The Jungle Awakens DLC for Minecraft Dungeons brings the destructive enemy boss, the Jungle Abomination. Here is how you can quickly defeat it.