iPhone Service Eligibility Guidelines Leak via Apple Internal Document
A freshly leaked internal Apple document has surfaced online detailing the Service Eligibility Guidelines for iPhone 6, iPhone 6s and iPhone 7 series of handsets.
In other words, the 22-page document reveals how the company decides whether to offer an in-warranty or out-of-warranty service, or deny the service altogether.
The document is better known as VMI or 'Visual/Mechanical Inspection Guide', which will be used by Apple's technicians and authorised service personnel to understand what kind of service any customer will be eligible, based on the nature and cause of damage to the device.
"We have one just like that for all of the products," one Apple retail technician told Business Insider.
"Used more for the physical inspection and how to determine cost for damage. That's basically half the training for iPhone techs," he explained.
Any pixel anomaly with the affected device's display, dirt, small hairline crack on the cover glass of display, and a misalignment of the FaceTime camera are supported under in-warranty repair. Furthermore, all those devices which are affected with any one of these issues will be repaired for free under warranty, even if there is another accidental or liquid damage to the device.
Whenever in-warranty service is not possible for such exceptional cases, Apple recommends replacing the faulty unit to the customer regardless of any accidental damage.
Apple Technicians need to make up the decision whether to offer an in-warranty service to affected devices, especially if they are completely broken due to accidental or liquid damage while there is no sign of any manufacturing defect in the unit.
According to VMI's rule of thumb, no service should be offered for accidental or liquid damage claims if the unit is tampered or mishandled by the user or third-party technician. In all such cases, Apple technicians can simply deny the service.
The rules in the VMI are meant to help technicians only under special circumstances and not as a blind instruction.
Best DVD Players for MacBook Pro: Protect Your Data Through the Ultimate Storage Method
The best way to store your data at the end of the day is still to use a physical DVD. Here are the best external DVD players.
IPhone Anti-Tracking Tech in Upcoming iOS 14 Reportedly Reduces The Amount of Free Apps: Why is That?
Apple's iPhone will receive anti-tracking technology when its latest iOS14 software update comes out. This technology will allegedly make free apps reduce in number on the App Store. But why is that?
[Warning] Apple MacBook Air is Overheating! What Went Wrong?
The new Apple MacBook Air is getting a lot of complaints about its overheating problem. Why on earth would Apple do this?
WWDC 2020: Apple Plans To Upgrade Your AirPods By Making The Sound You Listen To Feel Cinematic
Apple has many upgrades in store for the AirPods Pro, but what exactly are the upgrades that are planned? Here's what's coming to your AirPods.
WWDC 2020: How To Check If Your Apple Device Is Compatible With macOS Big Sur, iOS 14, iPadOS 14, And watchOS 7
macOS Big Sur, iOS 14, iPadOS 14, as well as watchOS 7 were announced at WWDC 2020, but are your current Apple devices compatible with these updates? Find out here.
MORE IN ITECHPOST
Mark Zuckerberg's Facebook Admits to Giving User Data to Third-Party Developers AGAIN!
Tired of promises? Well, Facebook once again gives user data to third-party developers despite saying that they will fix this problem!
Are You A Fan Of Elon Musk's Rocket Company? Check These SpaceX Launch Memorabilia Out!
SpaceX has done a lot to forward humanity's progress towards space travel. You can get some memorabilia of SpaceX's launches on Amazon.
How To Turn The Last Of Us Part 2 Into An Even Scarier Survival Horror Game
The Last Of Us Part 2 is already a scary game at times, but have you ever thought about making it even scarier? Here's how you can make it a more intense survival horror game than it already is.