The Initial Quality Study is an annual industry benchmark that looks for quality issues. It will reveal problems that new owners of vehicles made that year experience, and the vehicles come from a wide range of manufacturers.
The survey finds and points out all feature problems, unmet expectations, flaws, and imperfections that those who buy a new car of these tested cars will experience withing 90 days of their purchase or lease.
Could Tesla Be Worse Than Initially Imagined?
In the Initial Quality Study, the ranking is decided using the metric PP100, which measures how many key problems would be encountered in every 100 vehicles. Tesla measured at 250 PP100, which means for every 100 vehicles, there would be 250 problems.
However, you must know that there are a few vital caveats to keep in mind with this year's Initial Quality Study's findings. According to J.D. Power's automotive division president Doug Betts, Tesla isn't part of the official rankings against the other manufacturers due to the study not being as thorough when investigating quality issues in Tesla's cars.
Betts stated that Tesla wasn't like other manufacturers since they didn't grant J.D. Power to survey Tesla car owners in 15 states where they are required to. But they can still survey Tesla car owners from the other 35 states, which is where they collected the data to base the score that they gave Tesla for the Initial Quality Study.
California was part of the states that didn't get to be surveyed, and it is the state that has the highest electric vehicle adoption rate. Overall, there were 1,250 Tesla owners that J.D. Power surveyed. Most of them were owners of the Tesla Model 3.
What Was Wrong?
Something else to consider is that something unique to Tesla is its quality issues didn't have anything to do with the powertrain or infotainment system, but the problems were about the cosmetics of the car. People had problems with wind noise and rattles and squeaks, paint imperfections, hoods, and trunks that were difficult to open and close, and misaligned body panels.
It seems that these issues are a result of the quality of the factories where the Tesla cars are produced. When talking about issues about the electric vehicle aspect, people have complained that the range is lower than they expected, so the range gauge isn't accurate.
In the study, if you include the other marques, a quarter of all problems that were given by the almost 90 thousand respondents included issues with the built-in navigation systems, touchscreens, built-in voice recognition, Bluetooth connectivity, and Apple CarPlay/Android Auto connectivity.
The results of the 2020 #JDPowerIQS are here!
J.D. Power’s Initial Quality Study, now in its 34th year, examines problems experienced by purchasers and lessees of new 2020 model-year vehicles during the first 90 days of ownership.
Learn more > https://t.co/Qbslkcy5RX pic.twitter.com/L8uZnFy1HQ — J.D. Power (@JDPower) June 24, 2020