Hannah Grace Tech 02.24.2022 00:Feb AM EST

Costco Price Adjustment Policy: How to Request a Price Adjustment Online After Missing Out on Major Discount

Good news for those who have recently bought items from Costco! A TikTok video explained that customers are eligible to have price adjustments within 30 days after the retail giant released some discount deals.

Despite the benefit it brings, people must note that they only have two options should they wish to enjoy the Costco price adjustment: through online and phone calls.

Costco Price Adjustment

TikTok content creator and lawyer Erika Kullberg shared an informative video, which explains that Costco customers could have prices on their purchased items adjusted.

In the said video, Kullberg informed a Costco representative that she recently bought a TV and noticed that it is $400 off upon talking to the staff. Responding to Kullberg, the staff said that she cannot do anything about it.

Since she read the terms, Kullberg replied that she knew about the Costco price adjustment.

The staff then asked Kullberg about the date of purchase and the lawyer responded that she bought the TV three weeks ago. Kullberg also emphasized that she is eligible for a money-back options since it falls under the 30-day price adjustment period.

To end the argument, the staff said that the company will be giving back the $400 difference.

As of writing, the video accumulated more than 800,000 views and above 80,000 likes.

@erikakullberg What Costco doesn’t want you to know about getting money back #lawyer #money #personalfinance ♬ original sound - Money Lawyer Erika

For those unfamiliar on how to go about the price adjustment, Rather Be Shopping stated that a Costco price adjustment only occurs when a customer bought some products either from the the Costco warehouse or online and noticed that the item bought had a price drop within 30 days.

To emphasize, customers are eligible for both price adjustments and refund of the excess price in the product/s bought. For instance, this retail giant is known lower their prices every now and then, which happens mostly during Black Friday and the holiday season.

Costco has been doing this in order to keep its pricing competitive with other retail giants, including Best Buy, Target, and Walmart.

How to Request a Price Adjustment Online After Missing Out on Major Discount

Customers who bought some products on Costo.com and noticed that there has been a price drop within 30 days are eligible to request a price adjustment.

For those who are curious to know how to do this, Rather Be Shopping noted that customers have two options. One of which requires the customer to fill out a form. The other way is by calling Costco at 1 (800) 774-2678.

Customers must also keep in mind that they cannot go to the warehouse to ask for a price adjustment on the products bought at Costco.com.

In case a customer has a difficult time connecting to Costco via the aforementioned number, there are simple steps that will be able to help consumers receive their Costco price adjustment.

Customers can head to this link and fill out all the important information such as customers' basic details, existing service request number, and item numbers of products purchased. Other information such as the price paid for the item/s, quantity of the items purchased, and confirmation of the shipped items will also be asked from the customer.

After filling out the said form, the Costco price adjustment request will be directed to the retail giant's system.

However, the report by Rather Be Shopping clarified that consumers must be aware that the said price adjustment will be coming from the online price and not the price from the Costco warehouse. This only means that people must look for the online adjustment rather than the warehouse price.

In relation to this, customers must keep in mind that the shipping cost affects the online price.