Elain Brown Tech 08.04.2022 02:Aug AM EDT

Apple Stores, Service Providers Get New Tool That Detects Restart Issues on Your Phone

Apple is releasing a new diagnostic tool to help its store technicians and authorized service providers efficiently detect and fix problems on an iPhone device.

Apple is improving the diagnostic and repair processes for its certified technicians to make them more efficient. Because it can accurately count the number of times it has unexpectedly powered off the user, the most recent version of the company's System Stability software will make it possible to find quick and effective solutions for repairing iPhones.

This results in increased productivity for the user as well as the technicians; it reduces the amount of time wasted and can therefore conduct repairs more quickly.

Apple Stores New iPhone Tool

Apple Authorized Service Providers and Apple Stores now have a new instrument at their disposal for determining whether or not an iPhone belonging to a customer is unexpectedly restarting itself multiple times.

When compared to the previous methods, such as restoring the device or manually reviewing analytics logs for kernel panics, the new diagnostic tool offers Apple technicians a quicker method for identifying if a customer's iPhone is unexpectedly restarting.

The System Stability diagnostic suite is a new screening tool that they are going to use, and it is a component of the Apple Service Toolkit 2.

According to MacRumors, when a customer with an iPhone 11 or a newer model comes into an Apple Store or an Apple Authorized Service Provider to report that their device is restarting unexpectedly, the accredited repair technicians will run the newest System Stability diagnostic tool.

This tool will be deployed on the iPhone device, which will properly assess the device's analytics logs to determine if numerous unexpected restarts have occurred over the course of the previous 14 days.

According to an internal memo that MacRumors was able to obtain, Apple instructs its technicians to move forward with a hardware repair if the diagnostic determines that the device has undergone an unexpected and unhealthy number of restarts.

If the diagnostic is successful, Apple instructs its technicians to point the customer in the direction of a new support document that contains troubleshooting advice for both hardware and software.

Apple iPhone Restarting

There could be numerous underlying reasons why an iPhone device is restarting on its own multiple times. This problem could be a hardware or software problem for the Mac user.

According to Apple, iPhone users who are experiencing software issues can also fix the problem by updating to the most recent version of iOS or iPadOS and ensuring that all of their apps are on the most recent version available.

However, if the problem persists after the user has updated their operating system as well as their software and applications, there is a significant chance that the issue lies with the device's hardware.

For possible iPhone hardware problems, Apple recommends users who have an iPhone 6 or later check their battery health. There is a possibility that this issue arises due to battery problems. Just go to Settings, click Battery, and select Battery Health.

However, if a user's battery does not need to be serviced and their iPhone, iPad, or iPod touch continues to restart or turn off frequently, they are advised to contact Apple Support.

Apple Self-Service Repair

Apple users could also fix their own iPhones if they wanted to. The tech company recently launched Apple self-service repair for iPhone users who know what they're doing, specifically for those who are also technicians or are knowledgeable in the subject.

The company will provide users with repair manuals for their devices as well as an option to choose from a plethora of different original parts, components, and tools for the iPhone.

Users who are familiar with fixing their own gadgets can conduct repairs on the devices' batteries, cameras, display screens, and many more.