Each company is faced with the need to organize communications due to the number of customers increasing. The quality of incoming and outgoing calls is constantly growing and there is a risk of losing a potential buyer in view of the fact that the person will hear only short beeps instead of a friendly response from the operator. The company can be "rescued" in such a situation by multi-channel numbers that allow you to receive a large number of calls at the same time.

The principle of multichannel telephone system operation

Each of us has called the call center at least once and knows how this service works: you dial the company number and hear a greeting or a voice menu after which the operator picks up the phone. Such a system is created using multi-channel communication through an automatic telephone exchange (ATS). The principle of operation is simple - calls to a single number are redirected to the phones of those employees who are currently free. If all lines are busy, the client will be queued. The physical location of the office itself doesn't matter, so you can buy US number online or any other country due to the Freezvon Company and use its benefits without any restrictions.

Multichannel phone number

The mentioned number has a number of undeniable advantages.

• The ability to keep the number when moving.

• Consolidation of all lines of the company into one.

• High-quality voice broadcast.

• Fast connection.

The need for this solution arises for companies quite quickly, because initially, telephone lines support only one communication channel. What to do in those cases when two clients call at once? Having called the company and faced constant beeps, the buyer will go to competitors with well-organized telephony. It is enough to create additional channels for receiving calls to avoid this.

Diversity

A multichannel US telephone number can be connected using a regular or virtual PBX. In the first case, the company faces significant costs for equipment, configuration, and maintenance. A significant problem is the limited number of lines - stations have a certain limit of devices. Connecting each new phone will cost a lot of money even within the scope of the PBX. Another disadvantage of analog communications is a geographic limitation: it is impossible to organize a single multichannel number for all regional departments of the company; each office will require separate equipment.

Everything is much simpler and more cost-effective with a cloud-based PBX. The equipment is located at the provider's place and the company gets the opportunity to use it and configure it to fit its needs. No special knowledge is required for this; just select the phones to which calls will be distributed. Operators can be located both in the same office and in completely different parts of the world, receiving calls from a single common number. The costs of organizing communication for a small store or a large call center will be small: a one-time fee for a multi-channel number and a small monthly payment. 

Benefits of such a number using

You need to find an IP operator and make a request to receive the service, and Freezvon Company can come at hand. There are some additional privileges upon using this service.

• Saving. A landline phone number purchase may incur some costs. The ability to rent a virtual solution will significantly reduce costs.

• Practicality. A second device is not required as SMS messages and calls will be sent to any phone at the request of the customer.

• Confidentiality. The service of providing a digital number implies non-disclosure of the customer's personal data, which ensures complete security.

• Autonomy. The ability to select any desired region or country when ordering a number.

The service makes it possible to control the work of employees and create remote jobs. It is important to understand that the lease of a virtual service is not unlimited and the user has to check out all the terms of doing business. Freezvon offers quality service and technical support 24/7, efficiency and convenience of settings, optimal rates for outgoing calls, and the ability to connect additional tools to improve business efficiency. Be sure to cooperate with the best of the best.