A lot of businesses and companies have been trying to integrate AI into their systems. Artificial intelligence not only helps boost engagement, it also helps streamline processes within the business. With that in mind, Uber Eats is developing its own AI chatbot.
Uber Eats AI
The online food delivery platform is developing an AI chatbot that could improve the business, especially where placing orders is concerned. The tool will also provide customers with recommendations when they ask for it.
Uber Eats through AI can suggest what to order based on the provided budget and food preferences. After that, it will also assist the user in placing an order. Uber CEO Dara Khosrowshahi already confirmed the feature, as reported by Tech Crunch.
According to him, the company was not new to AI. It was already being used to match customers to drivers and couriers. As for the chatbot, Khosrowshahi is yet to announce when the artificial intelligence tool will be released for the platform.
It was only a matter of time before Uber Eats added the feature, especially since its competitors have already done so. If it functions like most chatbots, then it could provide customers, both old and new, an easier way to navigate the app.
Chatbots have risen in popularity ever since people discovered what they can be capable of. OpenAI's ChatGPT opened the doors to a lot of possibilities after releasing one of the most advanced AI models yet to date.
Since then, a lot of AI companies have emerged, developing several uses for generative AI. Chatbots are now able to schedule flights as well as suggest tourist locations for trips. It can even create and correct code if prompted to, which is why food ordering will come easy for AI.
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Other Apps That Have It
Just yesterday, DoorDash announced that it's also introducing its own tool, wherein a customer can order by just speaking. Through AI, the food ordering company is using voice-ordering technology to further support restaurant operations.
The new AI tool allows the service to accommodate all customer calls. According to the company's blog post, around 50% of calls from buyers are left unanswered. With the help of AI and live agents, customers can be answered with little to no wait.
It also takes some work off of employees. The AI answering calls means that employees can focus on in-store customers, especially during peak times. It also operates in multiple languages to make sure that it serves all kinds of customers in line.
Head of Product and Design at DoorDash, Rajat Shroff says that "customers expect more from restaurateurs, and in return, restaurateurs expect even more technology and forward solutions" from them, which include support for phone channels to meet customers where they're ordering."
Shroff added that supporting operators by capturing customer demand through investments in the company's voice product is one way they're enabling their partners to grow their business. It's expected that other companies, not just food delivery services, will soon integrate AI into their systems as well.
Related: Uber Eats Will Start Removing Virtual Restaurants with Similar Menus
