Nokia has temporarily stopped selling its Lumia 2520 tablet in select locations across Europe over issues with faulty AC-300 chargers, the company announced.
The Finnish Lumia maker is conducting a product advisory for the European and UK versions of the AC-300 charger, which is exclusively used with the Nokia Lumia 2520 tablet. Users in Austria, Denmark, Finland, Germany, Russia, Switzerland and UK are strongly advised to stop using the charger until Nokia fixes the issue. Moreover, consumers who purchased the travel charger accessory for the Lumia 2520 in Austria, Denmark, Finland, Germany, Russia, Switzerland, the UK and the U.S. are also advised to stop using the product until further notice.
According to Nokia, approximately 30,000 chargers are affected by this advisory, which includes roughly 600 travel charger accessories sold in the U.S.
"During an internal quality control process, Nokia identified a potential product quality issue that may potentially lead to a safety concern with certain AC-300 chargers, manufactured by a third-party supplier," the company explains. "Under certain conditions, the plastic cover of the charger's exchangeable plug cloud come loose and separate. If loose and separated, certain internal components may cause an electric shock if touched while the plug remains in the live socket."
In other words, faulty AC-300 chargers could potentially lead to an electric shock, and Nokia isn't taking any chances. Consequently, the company has not only announced an advisory for the chargers in question, but has also halted sales of the popular Lumia 2520 altogether in the aforementioned European locations.
While this issue raised some concerns, no incidents have been reported so far regarding these faulty chargers and charging accessories. As previously mentioned, Nokia strongly advises consumers to stop using these chargers, which will render the Lumia 2520 pretty much useless until the iproblem ssue is fixed.
The company is currently working to deal with the issue, but has made no mention so far of replacements or other plans to handle the inconvenience. The company also failed to mention at this point just when it expects to resume sales of the Nokia Lumia 2520 in the affected locations across Europe. In the meantime, the tablet is still available for purchase in the U.S., but the charging accessory is not.