After Samsung Galaxy Note 7 brought consumers headaches and damaged the Samsung brand, the Korean company is discontinuing the production and sales of its beleaguered premium device, pulling out all the handsets and giving owners a full refund. Samsung has now started sending out fireproof boxes for those who want to return their phablet.
What's Inside The Return Kit?
The return kit includes three boxes, XDA Developers reported. One is thermally-insulated box, which is capable of handling extreme heat in case the device heats up inside during shipping. The box also includes safety gloves for some individuals who are sensitive to ceramic fiber paper padding the Recovery Box.
Along with the actual kit is the instructions on how to properly package the Galaxy Note 7. There is also a warning that the device must be transported only through ground and sea. It is also prohibited to be carried through the airplane.
"We want you to know that we are committed to doing everything we can to make things right, earn back your trust and continue to serve you as a loyal customer," the pamphlet reads.
U.S. Carriers Offer Returns And Refunds
Samsung has officially and permanently cancelled the production and sales of the Galaxy Note 7. They have also already advised against using the phablet, so those who still have the device can head to the carrier or store where they got it to get a refund.
Galaxy Note 7 owners can go to Best Buy to get a full refund or to get a Galaxy S7 or S7 Edge instead and get the difference in price as a refund. Carriers who offer full refunds or exchanges include Sprint, T-Mobile, Verizon and AT&T. U.S. Cellular still has not updated their page. Users are advised to contact their carrier to see what they can offer.