The China Consumers Association (CCA) is investigating reports of iPhone 6 and iPhone 6S randomly shutting down. According to the complaints, this problem occurs even when the phone still has over 50 percent of battery life left. This is not the first time Apple and its iPhones have faced hurdles in China.
iPhones In China Randomly Shutting Down
Users of iPhone 6 and iPhone 6S are complaining about a possible defect in Apple's iPhones. Apparently, the said iPhones randomly shuts down despite the fact that the battery life is still at 50 to 60 percent. According to The Wall Street Journal, the owners tried to turn it on but they ended up unsuccessful. The phones had to be plugged in.
The CCA also revealed that even a system upgrade can't prevent the phone from shutting down. The tech giant is yet to release an official statement to address this issue. Meanwhile, the CCA will continue to check the reported incidents.
Consumers Express Their Complaints
According to the Computer World, the CCA mentioned that the complaints came from a considerable number of consumers. China's press has written articles about the iPhone shutdowns. Likewise, those who were affected have shared their frustrations through China's social media services.
The consumer protection group has already approached Apple. It is waiting for the tech company's reply within 10 days. Apple has been asked to determine the exact problem. In addition, the tech giant should also elaborate the steps it will take to address the said issue.
Apple's Status In China
It's no secret that Apple is trying to break into the Chinese market. It will be a huge asset for the company if it is successful. However, the company is up against tough rivals in the smartphone industry in China. Xioami and Huawei are among its biggest competitors.
The Wall Street Journal further reports that Apple was previously involved in a patent case. Though it did not push through since Apple has appealed. The tech giant's online book and movie services were also shut down by the Chinese government for violating local media guidelines.
Apple's history with the consumer group goes way back in 2013 and 2014. It was accused of skirting warranties on iPhones and tracking user locations.