GoPro's Karma drone has been widely anticipated for the past few months. However, it looks like Karma buyers won't be holding on to their drones any longer. While DJI customers are currently encountering shipment problems with the Mavic Pro, GoPro Karma customers on the other hand are facing recall problems. As it turns out, Karma's current situation is just as challenging as the Mavic Pro's.
GoPro Karma Recalled
As per a news from GSM Arena, GoPro has made an announcement that their Karma drone will be recalled. It was said this program is due to Karma's power-related issues. GoPro has also pointed out that as of now, the returned products won't be replaced. Instead, the company will give out full refunds to owners of the GoPro Karma in exchange for their drones. This also means that the shipment and sale of the Karma drone have also been stopped as of the moment. Nevertheless, the drone will be back in the market as soon as GoPro fixes the problem.
How To Participate In The GoPro Karma Recall
If you are one of the people who have bought the Karma drone, you are asked to return your drone immediately. As per GoPro's site, those who bought through Best Buy, you can return your Karma drone to a Best Buy store nearest you. The receipt should be with you when you do so. Furthermore, if you purchased through GoPro's website, you are asked to call the company's support or submit a message through their website form.
Do take note that the recall is only applicable to the drone alone. The Hero5 and Karma Grip aren't being recalled. However, if you bought the drone alongside the camera and the Grip, you are asked to return all of it to get a full refund. Needless to say, if you bought a Hero5 without the drone, your action-cam is safe both from the recall and from the alarming technical problems. GoPro says that everyone who has the Karma should return their units regardless of whether their drones work properly or not.