TalkTalk Customers Targeted By Industrial-scale Fraud In An Indian Call Center

By Justin Lee , Mar 07, 2017 05:17 AM EST

Whistleblowers have come out revealing the process by which scam companies target TalkTalk customers. Three sources claimed that they have personally worked for the front-organizations and know how the fraudulent activities go about. Apparently, there are call centers in India that are dedicated to scamming people by illegally representing the UK company.

How The TalkTalk Fraud Is Executed

As per BBC, the sources said that there are as many as 60 agents who work in shifts to call TalkTalk customers. This fraudulent activity is one intricate act that requires multiple steps. Nevertheless, it all starts with the agents' convincing powers that would make people believe that they are receiving a legit call from TalkTalk.

When the callers earn the victims' trust, the agent will tell the customer that his/her computer is compromised and the company will fix the problem. The customers will be tricked into installing a software in their computers so the scammers can have total control of the devices. The victims are then offered compensations but they must log in to their online banking accounts to get it. The installed software will then get access to the bank accounts as the victims log in.

How Did The Fraudsters Get TalkTalk Customers' Contact Details

In 2011, TalkTalk outsourced its call center needs to one of India's largest IT companies. Last year, three employees from the said Indian company were arrested for allegedly selling the customer data of TalkTalk. It was said that the stolen data were then used to operate call centers where the staff perpetrate a successful scam.

TalkTalk Fraud Cases

There have already been a number of TalkTalk scam cases. Leigh Day solicitors represents about 20 victims who have lost an enormous amount of money due to the scam. There was also a recent report that details how a woman was defrauded of £1,700 by a call center agent. According to the report, the victim is in her 60s and has undergone the exact same deception described above where the said amount of money was sent to an unknown recipient via MoneyGram.

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