Gerry Palmers Tech 06.20.2022 22:Jun PM EDT

Is Your Fitbit Charge 5 Always Disconnecting? A Fix is on the Way

Do you experience frequent disconnections between your Fitbit Charge 5 Activity Tracker and your phone? When you encounter these cases, your Bluetooth connection frequently drops and prevents your Fitbit from syncing fitness data with your Android phone or iPhone.

Such problems were first reported in January and solutions, such as rebooting the Charge 5, have not been effective. Fitbit also hasn't provided an immediate solution or disclosed what has caused it.

Charge 5 Unexpected Disconnections from Fitbit App on Phones

Threads on Fitbit's support forums show that a number of Fitbit Charge 5 owners have their fitness tracker suddenly disconnecting from their phones. The issue stops the tracker from syncing fitness data, both historic and live, to the Fitbit app on phones.

The issue continues to be a problem for Chrage 5 users. Those affected see the tracker disconnecting from their phones, whether iPhone or Android, aand reboots and other troubleshooting measures have not helped at all.

Fitbit Promises Fix to Latest Charge 5 Issue

Fitbit has promised a fix to the problem, 9to5Google said in a post. There's no timeline for the expected fix, however, and it's not known how many users have been affected. Comes as terrible news for the Google-owned wearable device maker. The troublesome Charge 5 model sis among Fitbit's premier activity trackers and competes with as much with a flurry of lower-end smartwatches and other fitness devices, such as Amazfit and Garmin. These connection problems would not help in boosting its competitiveness in the market.

Without those issues, the Fitbit Charge 5 is considered the brand's latest impressive fitness tracker that offers exceptional features. Aside from heart rate and sleep tracking festures, there's likewise SpO2 monitoring, a new Daily Readiness Score, skin temperature, and the just-unveiled ECG tracking. There's also 7-day battery life with a refreshed and premium design.

Fitbit Charge 5 + Premium connects the dots between your activity, sleep and stress so you can make the best decisions for your body, mind and health. It all starts with your 6-month Premium membership and Daily Readiness, a score based on activity, sleep and heart rate variability (HRV) that helps you optimize your workout routine.

There have been previous reports of multiple connectivity issues with other Fitbit models, such as Luxe, and the Versa 3, and Fitbit has offered fixes. These include spotty SpO2 data syncing and 'Notification service is not running' issues with the Fitbit app which is used to manage the trackers and smartwatches on smartphones.

However these updates were did more harm than good, according to user reports.

Other issues include those wherein Fitbit trackers had been sending out emails to its users' contact lists. The team over at Fitbit says it is looking into preventing or minimizing the impact. Other reports include bugs that yield incorrect floor/step counters, a disappearing step streak, incorrect Sleep mode data, and the Fitbit app draining the phone battery. Subsequent patches have resolved those issues.