Hundreds of PlayStation owners are reporting suddenly waking up to their PlayStation Network accounts being suspended without warning, The Verge reported on Tuesday.
Several users have received a message that read: "This account is permanently suspended from PlayStation Network due to violations of the PlayStation Network Terms of Service and User Agreement."
Without any notice, @PlayStation / @AskPlayStation permanently banned me from the #PlayStation Network. No one knows why! I don't have a chargeback, I can't appeal & no response to suspension status. CS says to create a new account & disconnected me.#sony #psn #gaming #ps5 pic.twitter.com/YdoeHM76Iv
— Michael Dhaliwal (@michaeldhaliwal) December 4, 2023
Some notifications even mentioned that the suspension resulted from a thorough investigation and cannot be appealed.
As of writing, some accounts have been restored after a day. Some needed to contact PlayStation's customer service before they had their access reinstated.
It is unclear what prompted the widescale ban. Sony has yet to release any comment regarding the incident.
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Reaching the PlayStation Customer Support Center
If you are among those who are still suffering from a suspended account, reaching PlayStation or Sony might not be the best time for now.
Reddit users have reported that it seems PlayStation turned off its live phone support following an influx of complaints.
Stories are saying that they needed to use a new email address and a password just to regain their account. They already contacted Sony.
Some users noted that the same issue already occurred 10 months ago but went unnoticed by many. There are so many users affected now that the problem will surely attract attention.
Unsurprisingly, many PlayStation owners are frustrated with the sudden suspension, taking their disappointment on X (formerly Twitter) and Reddit, tagging Sony and PlayStation's accounts.
No network problems or widescale account issues are currently listed on Sony's "important notices" for the PlayStation support page.
How to Restore a Suspended PlayStation Account
In cases such as this, there is not much to do but try to reach the PlayStation Support center in hopes that Sony will restore your account.
It is recommended to record all notifications and messages regarding the suspension.
So far, there have been no reports of users losing all their purchased games after recovering the suspension.
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