The Nintendo Switch has been generally well received since its launch earlier this month. But like most everything else, there have been complaints about the console, specifically regarding the Joy-Con controllers. Since then, the company has released an official statement regarding the issues.
The trouble, as noted by Forbes, is that the antenna assembly differs between the left and right Joy-Con. A dissection of the device proved that the right controller has a separate antenna while the left one's is built into the circuit board. The latter is not necessarily an issue as this is how most modern controllers are designed.
However, the issue is that is that there is a large metal piece next to the left antenna, which sometimes causes connection issues. Not all users have reported a disconnection, but there have been enough complaints to get Nintendo's attention. The company relayed a statement to the publication, which noted that issues are being handled promptly.
"We want our consumers to get up and running quickly to have fun with Nintendo Switch," the statement read. "If anything falls short of this goal, we encourage them to contact Nintendo's Consumer Service team." The gaming company went on to say that it is making continuous efforts to update the online support site and provide real-time answers to inquiries.
Despite this slight setback, however, Nintendo is reportedly doubling their efforts to produce more Switch units. According to Time, the initial plan was to manufacture some eight million devices. That number has now been updated to 16 million during the fiscal year following April 2017. In total, the company is looking to sell some 10 million units every month.
The appeal of the Nintendo Switch has evidently not been deterred despite the complaints of the Joy-Con controllers. Nintendo of America President Reggie Fils-Aime told the publication previously that the new device was the company's fastest selling gaming console.