Tech giant Apple has finally admitted that its iPhone 6 Plus might have a "touch disease" problem, which many people have been reported since some months ago, to the point where the company received several complaints and a lawsuit because of it. Although it refused to acknowledge the situation, the Cupertino firm has finally accepted, claiming that the problem has nothing to do with a manufacturing defect or design flaw, and explained that it can easily fix the problem. However, the customers will have to pay $149 if they want to repair their device.
Many Are Criticizing Apple´s Response
According to the BBC, Apple said in a statement that it had "determined" that if iPhone 6 Plus was having the "touch disease" because users must have flickered the device or dropped several times on hard surface. Naturally, the critics to this statement didn't take too long, and the editor of Pocket-Lint, Stuart Miles, said that if this is a known defect that it is not caused by the customer, then the company must fix the product free of charge.
Although the given price of repair is much more less than the $329 warranty repair price, and the fact that Apple will reimburse the difference between that cost and the $149 if the user already overpaid, many people doesn't feel with the company´s response to this problem, claiming that the "touch disease" is Apple´s fault and that the users should not be the one who has to pay for it.
Many Users Who Have This Problem Never Dropped Their Phones
According to the International Business Times, founder and chief executive of iFixit, Kyle Wiens, said that the "touch disease" it is actually a design flaw, considering that many users who have this problem have never dropped the phone or using it in a way that could harm its display. In addition to this claims, he believe that this actions could damage customers´ confidence in the company, which could be dangerous for Apple´s ambitions in the release of the iPhone 8 in 2017.